Processing Time

• Orders are processed and prepared for dispatch within 1–2 business days of payment confirmation.
• Processing time does not include transit time. During major drops, restocks, or holidays, processing may take slightly longer — we'll note this on the site if it applies.
• You'll receive a shipping confirmation email with tracking information once your order is dispatched from our Vietnam warehouse.

Shipping Methods & Delivery Times

We offer two shipping options depending on your location and preference:

Delivery times are estimates from dispatch and are not guaranteed — they can be affected by customs processing, local carrier delays, remote locations, or events outside our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location, order weight, and selected method. Any applicable free-shipping thresholds will be shown at checkout.

Customs, Duties & Taxes

• Quocrea ships on a Delivered Duty Unpaid (DDU) basis. This means the price you pay at checkout does not include destination-country import duties, customs fees, or local taxes (e.g. VAT, GST).
• Any customs duties, taxes, or brokerage fees charged by your country are the customer's responsibility and are collected by the carrier or customs authority upon or before delivery.
• These fees vary by country and order value and are outside our control — we recommend checking your country's import regulations before ordering if you want to estimate costs in advance.
• Quocrea is not responsible for delays caused by customs clearance.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to update after dispatch.

Lost, Delayed, or Missing Packages

• If your tracking shows no movement for an extended period, or shows delivered but you haven't received it, contact us at [support email] with your order number so we can investigate with the carrier.
• For Standard shipping, please allow the full estimated delivery window (including a reasonable buffer) to pass before reporting a package as lost, as this method typically has less granular tracking.
• Quocrea is not liable for packages confirmed as delivered by the carrier to the address provided at checkout, or for delays caused by incorrect/incomplete shipping information supplied by the customer.

Address Accuracy

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately — we can only amend the address if the order hasn't yet been dispatched.

International Shipping Restrictions

We ship to most countries worldwide. In rare cases, we may be unable to ship certain products to certain destinations due to carrier restrictions or local import regulations; if this affects your order, we'll contact you before shipping.

Questions

Reach out to contact@quocrea.com for any shipping-related questions.