Terms of Service

Last updated: 2026/08/26

Welcome to Quocrea. These Terms of Service ("Terms") govern your access to and use of [quocrea.com] (the "Site") and any purchase, account, or content submission made through it. By accessing the Site, creating an account, or placing an order, you agree to be bound by these Terms.

1. About Quocrea

Quocrea is operated by Quốc Anh, a company registered in Vietnam, with its registered address at Belleza Apartment, Pham Huu Lau Street, Tan My Province, Ho Chi Minh City. You can contact us at contact@quocrea.com.

2. Eligibility

You must be at least 16 years old, or the age of legal majority in your country of residence, to create an account or place an order. By using the Site, you confirm you meet this requirement.

3. Products & Pricing

• We make reasonable efforts to display product colors, finishes, and specifications accurately, but slight variations (especially from anodizing and CNC finishing processes) are inherent to our manufacturing and are not considered defects.
• Prices are listed in the currency shown at checkout and may vary by region to account for taxes, duties, and shipping. We reserve the right to correct pricing errors, even after an order is placed, and will notify you before charging a corrected amount.
• Limited-edition and small-batch releases are sold subject to available stock; listing a product does not guarantee availability.

4. Orders & Payment

• Placing an order is an offer to purchase, which we may accept or decline (e.g. in cases of suspected fraud, pricing errors, or stock unavailability).
• Payment is processed through our third-party payment providers (e.g. Shopify Payments, PayPal). We do not store your full payment card details.
• Risk of loss and title for products pass to you upon our delivery to the shipping carrier.

5. Shipping, Returns & Warranty

Shipping timelines and our return, refund, and warranty terms are set out in our separate Return & Refund Policy and [Shipping Policy], which are incorporated into these Terms by reference.

6. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You agree to provide accurate, current information when creating an account and to update it as needed.
• We may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or abuse our return/warranty processes.

7. Reviews, Comments & User Content

By submitting a review, comment, photo, video, or other content ("User Content") to the Site or our social channels:

• You confirm the content is your own original work and does not infringe any third party's rights.
• You grant Quocrea a worldwide, royalty-free, perpetual, non-exclusive license to use, reproduce, display, adapt, and distribute your User Content — including for marketing, product pages, and social media — with attribution where reasonably practical.
• We may remove any User Content, at our discretion, that is unlawful, abusive, off-topic, spam, or otherwise inappropriate.
• You retain ownership of your User Content; this license does not transfer ownership to Quocrea.

8. Intellectual Property

All content and materials on the Site are the property of Quocrea or its licensors and are protected by applicable copyright and trademark law.

This includes, without limitation:

• Quocrea brand names and terminology, including the Quocrea name and logo, "Stand Apart," "Square Apart," "QA System," and related product line names.
• All product photography, packaging design, website content, and copywriting.

You may not copy, reproduce, or create derivative works based on Quocrea's branded content, terminology, or creative materials without our prior written consent. Unauthorized use may result in legal action under applicable copyright and trademark law.

Nothing in these Terms grants you any license to Quocrea's intellectual property except the limited right to view and purchase from the Site for personal, non-commercial use.

9. Prohibited Uses

You agree not to:

• Use the Site for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorized access to our systems, other users' accounts, or non-public areas of the Site.
• Reproduce, duplicate, copy, sell, resell, or exploit any part of the Site or its content without express written permission.
• Submit false, fraudulent, or abusive warranty/return claims.
• Use automated systems (bots, scrapers) to access the Site without our permission.

10. Third-Party Links & Tools

The Site may contain links to third-party websites, or give you access to third-party tools (e.g. payment processors, shipping carriers, social platforms), that are not owned or controlled by Quocrea. We are not responsible for the content, accuracy, security, or practices of any third-party site or tool, and we provide access to them "as is," without warranty of any kind. Any use of third-party tools or sites is at your own risk, and you should review their own terms and privacy practices before engaging with them. We accept no liability for any harm, loss, or damage arising from your use of, or reliance on, any third-party website, tool, product, or service.

11. Disclaimers & Limitation of Liability

• The Site and products are provided "as is." Except for the express warranties described in our Return & Refund Policy and any guarantees that cannot be excluded under applicable law, Quocrea disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
• Skill toys, including yoyos and counterweights, involve inherent physical risk (impact, spinning parts, string tension). You use these products at your own risk and are responsible for reasonable safety precautions during use.
• To the fullest extent permitted by law, Quocrea's total liability arising from any order or use of the Site — whether in contract, tort, or otherwise — is limited to the amount you paid for the product(s) giving rise to the claim. In no event shall Quocrea be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits or lost data, even if advised of the possibility of such damages.
• Nothing in this section limits liability that cannot be excluded under mandatory consumer protection law in your jurisdiction; where such law applies, our liability is limited to the maximum extent it permits.

12. Indemnification

You agree to indemnify, defend, and hold harmless Quocrea, its officers, directors, employees, agents, and affiliates from and against any claim, demand, loss, or expense (including reasonable legal fees) arising out of or related to: your breach of these Terms; your misuse of our products, including use inconsistent with intended design or manufacturer guidance; your violation of any law or third-party right; or any User Content you submit.

13. Severability

If any provision of these Terms is found by a court or competent authority to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall remain in full force and effect. The unenforceability of one provision does not affect the validity of the rest of these Terms.

14. Termination

We reserve the right, in our sole discretion, to suspend or terminate your account and access to the Site at any time, without notice, for any reason, including but not limited to a breach of these Terms, suspected fraudulent or abusive activity (including abuse of our return/warranty process), or misuse of our intellectual property. Any amounts owed by you prior to termination remain payable, and any obligations that by their nature should survive termination (including Sections 8, 13, and 14) will survive.

15. Entire Agreement; No Waiver

These Terms, together with our Return & Refund Policy, Shipping Policy, and any other policies referenced herein, constitute the entire agreement between you and Quocrea regarding your use of the Site, superseding any prior agreements or communications, whether oral or written. Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision. Any ambiguity in these Terms shall not be construed against Quocrea as the drafting party.

16. Governing Law & Disputes

These Terms are governed by the laws of the Socialist Republic of Vietnam, without regard to conflict-of-law principles, regardless of your country of residence. Any dispute arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the competent courts of Vietnam, unless otherwise required by mandatory law applicable in your jurisdiction.

17. Changes to These Terms

We may update these Terms from time to time. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms. Material changes will be indicated by an updated "Last updated" date above.

18. Contact

Questions about these Terms can be sent to [support email].

⚠️ Notes before publishing (not legal advice)

• Placeholders to fill in: legal entity name, business registration number, registered address, site domain, support email, "last updated" date.
• Business registration number: currently omitted since registration is in progress. Once issued, add it here or in the site footer/About page — this is generally expected when registering the site with Vietnam's e-commerce notification portal (online.gov.vn).
• Trademark registration in progress: Section 8 currently refers to "Quocrea brand names and terminology" without claiming registered trademark status, which is accurate for a pending application — you still have some protection from unregistered/common-law use in most jurisdictions, just narrower than a registered mark. Once your trademark registration is granted, you can strengthen this section to reference the registered mark (e.g. "®" or "registered trademark in Vietnam") for stronger legal weight.
• Governing law choice (Vietnam law, global): this is your call and legally standard practice — most e-commerce sites pick their home jurisdiction. One thing worth knowing: for EU/UK consumers specifically, mandatory consumer-protection provisions in their home country generally cannot be overridden by a foreign choice-of-law clause (under EU Rome I Regulation Art. 6 and the equivalent UK rule) — so a Vietnamese court/law clause is enforceable for most matters, but an EU/UK consumer's core statutory rights (like the 14-day cooling-off right in your Return Policy) would still apply on top of it regardless of what this clause says. This isn't a reason to change the clause — just something to know so you're not surprised if it comes up.
• UGC license clause (Section 7): broad and in your favor (perpetual, royalty-free, usable in marketing) — standard for brands that repost customer content, but flag it clearly wherever people submit reviews/photos so it's properly disclosed, not just buried in the Terms.
• IP clause (Section 8): now scoped to brand names, terminology, and creative content only — no claims over product design/mechanism, since those aren't protected without a filed patent or registered design. If you later want to stop competitors from copying the QA System mechanism or hybrid-construction method itself, that requires filing a patent or industrial design registration — a Terms of Service clause can't create that protection on its own. Worth revisiting this section once (or if) you pursue that.
• Recommend a lawyer review before publishing, particularly Sections 13 and 18 (liability and jurisdiction), since enforceability of liability caps varies by country.